Technical Program Manager

We are seeking a detail-oriented Technical Program Manager to support an enterprise cloud computing customer Events Platform team in developing and maintaining security compliance, enablement resources, and operational excellence. This role will focus on documentation, training development, security reviews, and compliance management across multiple event platforms.

Success in this role will be measured by:
* Reduction in support tickets through improved enablement (ex: is this breakout feature security approved , how do I set up new sessions for my event)
* Completion of security review deliverables (they do annual security reviews,
* Timely processing of compliance requests
* Quality and comprehensiveness of documentation
* Successful implementation of training programs
* User adoption of new resources and templates

This role requires strong attention to detail, excellent organizational skills, and the ability to manage multiple concurrent projects while maintaining high standards of accuracy and compliance.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here.

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Required Qualifications:
* Experience in technical documentation and training development
* Understanding of security compliance requirements and procedures
* Experience with wiki systems and knowledge base management

Preferred Qualifications:
* Experience with event management platforms
* Knowledge of GDPR and data privacy regulations
* Background in security documentation or compliance
* Familiarity with learning management systems
* Experience with chatbot content development

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.