We are seeking a dedicated and experienced Cloud Support Engineer to join our team. This role is critical for providing Tier 1 support for incident and support ticketing, and for managing disaster recovery documentation and processes. The ideal candidate will ensure the integrity, security, and performance of our Azure environments by managing incidents and maintaining disaster recovery protocols.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- 2+ years of experience in T1 Support for applications in Azure cloud.
- Proven experience in Azure environment support, particularly in incident management and disaster recovery.
- Strong knowledge of Azure DevOps (ADO) and experience managing support ticketing systems.
- Proficiency in creating and maintaining disaster recovery documentation.
- Excellent problem-solving skills and the ability to escalate issues appropriately.
- Strong communication skills, both written and verbal.
Ability to work effectively within a team and independently.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.