We are seeking a highly skilled and experienced Support Lead to manage a team of 9 cloud support engineers operating on three shifts to provide comprehensive Tier 1 tooling support and disaster recovery management. This role is essential for ensuring the seamless operation, maintenance, and support of our Azure environments, focusing on incident management, documentation updates, and disaster recovery processes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Proven experience in Azure environment support, particularly in incident management and disaster recovery.
Strong knowledge of Azure DevOps (ADO) and experience managing support ticketing systems.
Proficiency in creating and maintaining disaster recovery documentation.
Excellent problem-solving skills and the ability to lead and manage incidents effectively.
Strong communication and leadership skills, with experience managing teams and complex projects.
Certification in Microsoft Azure or related fields.
Experience in automated patch management systems and open source package management.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.