Insight Global is looking to add a Secret Cleared Cisco Voice Engineer to a federal client's program based at Joint Base Lewis McChord AFB, WA. This individual will be providing tier II network support in conjunction with a Sr. Network Engineer to implement enterprise network designs and solutions, installs, configures, operates, and maintains a variety of network equipment and architectures. They will be focused on enterprise wide end to end systems to include some of the following: Network analysis and design, system integration, troubleshooting, testing, scripting, TCP/IPv4/6, Ethernet, ISDN/BRI/PRI, commercial SATCOM, VLANs, VPN, data encryption, network management, information systems/network security, routers, switches, TCP accelerators, VoIP devices, Voice Exchange Appliances, firewalls, Windows and Linux/Unix servers, and virtualized environments (VMWare),.
Responsibilities include:
* Responsible for implementation and technical support of Cisco Unified Communications related technologies
* Assist Tier-II and Tier-III engineers with ticket escalation, acting as program voice subject matter expert (SME)
* Conducts technical assessments and develops solutions to complex problems
* Uses vendor tooling to diagnose root causes of voice related issues
* Write technical documentation on voice systems and projects
* Coordinates with external voice SMEs, provides guidance on network configuration and design constraints
* Upgrades to all supported VoIP / UC systems to meet cybersecurity requirements
* Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
* Perform other Voice technology-related duties as assigned
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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3+ years of relative Voice Engineering experience - Cisco
Bachelors Degree
Active Secret Clearance
IAT II (security + certification)
CCNA must be obtained within 6 months of hire date
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.