Day to Day:
· Respond to requests for technical assistance in person, phone & electronically.
· Troubleshoot all technical related user issues, including hardware, software, account, and printer issues.
· Communicate technical information to both technical and non-technical personnel.
· Install and support various software applications as needed and approved.
· Follow all company processes and procedures.
· Log all support related tasks in company ticketing system.
· Provide support in the maintenance of the company's network and infrastructure as directed.
· Maintain passwords, data integrity and file system security according to company policy.
· Setup and deploy workstations, servers, networks and printers.
· Manage inventory for workstations, laptops and other IT asset in company tracking system.
· Stay current with system information, changes and updates.
· Support Mitel VOiP phone systems and configure & deploy desk phones as directed.
· Support and troubleshoot for AutoCAD and other company design software.
· Support servers across the organization as directed.
· Support backup systems and their integrity.
· Support the company data replication system and archives.
· Support network infrastructure.
· Provide after hours support for all critical systems.
· Assist and help manage and deploy company cell phones and other mobile devices.
· Assist with technology outages as needed.
· Travel as assigned and needed.
· Additional projects and tasks assigned as needed.
· The ability to take initiative and solve problems with limited direction.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.