IT Lab Support Technician

An employer is looking for an IT Lab Support Technician in the Greater Seattle area. This person will provide hands-on technical support, responding to Tier 3 requests and issues accurately and promptly. This person will help triage lab equipment, printers and possibly instruments, as requested. As this is an onsite position, they are expected to be onsite 5 days a week, at a minimum of 4 hours a day. This person will be required to do the imaging and setting up new computers for supporting manufacturing and lab instruments, and may include set up, support upgrades/updates and installation of lab equipment, printers, and lab software support.

* 7+ Years of Service Desk Support Experience

* 3+ Years of Lab Support Environment Experience

* Proficient technical writing skills creating and reviewing documentation

* Ability to communicate effectively to all levels of the Seagen organization

* Ability to de-escalate tense situations in order to problem-solve effectively

* Ability to absorb and retain information quickly and to present ideas in a user-friendly language

* Proven analytical and problem-solving abilities

* Exceptional customer service skills

* Experience with ticketing system

* Strong understanding of GXP policies and guidelines

* Familiarity with Infrastructure, Messaging, Security, and Mobility platforms

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.