Job Description
The Eurofins Product Testing USA Center in WA is looking for a CRM Change Management Project Manager to join their team. Eurofins Product Testing USA provides testing, certification, and consulting services to manufacturers, distributors, and retailers in relation to the quality and safety of products. Eurofins Product Testing USA's expertise encompasses a multitude of national and international specifications and regulations, applying the highest technical standard to ensure impartial testing and independent judgement.
The CRM Change Management Project Manager is responsible for overseeing the successful implementation and adoption of Eurofins' Customer Relationship Management (CRM) system (HubSpot). This role will manage the CRM implementation across several verticals/groups globally, build/orchestrate the implementation roadmap for roll-out, track milestones and oversee communication across teams.
Main Responsibilities:
* Planning: Developing a detailed project plan, including timelines, resources, and deliverables, to ensure a smooth implementation process.
* Stakeholder Management: Collaborating with key stakeholders, such as department heads and end-users, to understand their requirements and ensure their buy-in throughout the project.
* Training and Change Management: Developing and delivering training programs to end-users, ensuring they are equipped with the necessary skills to effectively use the CRM system. Additionally, managing change within the organization to ensure a smooth transition to the new system.
* Project Monitoring and Reporting: Tracking project progress, identifying and mitigating risks, and providing regular status updates to stakeholders and senior management.
* Post-Implementation Support: Providing ongoing support and maintenance of the CRM system, including troubleshooting issues, implementing enhancements, and gathering user feedback for continuous improvement.
Required Skills & Experience
* 5-10+ years of experience as a project manager overseeing CRM implementation/roll-out to an organization
* Experience acting as an application consultant/change manager liaising with different business units
* Excellent communication skills -- ability to work cross-functionally with diverse teams and individuals
Nice to Have Skills & Experience
* Experience with HubSpot Implementation
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.