At 343 Industries, our mission is to inspire heroes and deliver wonder. The Halo Support Team is looking for a Project Coordinator to plan and oversee a variety of operational activities. Our ideal candidate has a passion for details and is diligent about follow through. They thrive in a process-based business environment and care about doing work that contribute to a world class customer experience for or players. An understanding of Halo Games is a must, willingness to learn and play regularly is a requirement as part of our team.
Responsibilities
* Manage Halo Support Confluence and SharePoint sites, with a focus on accuracy in content and consistency in branding/look feel
* Own and maintain team process documentation and infrastructure, including OneNote, SharePoint and other internal tools
* Organize and drive tasks assigned by team members
* Partner with other teams for various support projects and activities
* Collaborate closely with support leads to draft and prepare communications and reports
* Provide assistance to Service Delivery team, supporting agent audits and process adherence and assisting with documentation
* Experience with Zendesk
* Proven success as a project manager or coordinator
* Strong skills with Office 365: PowerPoint, Outlook, Word, Excel, Teams
* History of executing on tasks while managing and building relationships
* Ability to commit to accuracy and integrity on tasks small and large
* Data/reporting experience
* Strong written and verbal communication skills, experience writing work communications and/or content (samples required)
* A passion for gaming, Xbox, and Halo and willingness to take part in required play and testing
* Experience with SharePoint, Confluence, and Zendesk
* Background in gaming or previous studio experience
* Bachelor's degree, Associates degree or PMP
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.