An employer in the Vancouver, WA area is looking for a Helpdesk Technician to join their team! This is a Permanent Direct Hire Position, and is a hybrid work environment. In this role you will be providing 95% of remote support for internal users, so experience supporting users via ticketing system and through the phone is key. In this role you will be dealing with Tier 1 issues, printer configuration, machine re-imaging/setup, and troubleshooting. You will be supporting Desktops, Laptops, Cell Phones, Network, Printers, etc. In addition, you will also need to provide great customer service to troubleshoot networking issues and make sure that the internal employee questions are answered in a calm and efficient manner using their internal ticketing system. This company prides themselves on their company culture, so ability to work well with others is key.
1.5+ years of Helpdesk Experience; supporting Remote users and troubleshooting user issues on hardware and software
Experience providing remote support to internal users via phone and ticketing system using remote support tools
1+ years of experience answering basic server, firewall, installation, and networking related questions (DHCP network management protocol)
1+ years of Active Directory Experience
Excellent customer service/communication skills and the ability to be self-directed
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.