Job Description
As a Support Engineer on Azure Subscription and Billing team, you will be a business-critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails. Although cloud experience is preferred, it is not needed as they will be providing extensive training and ramp up on the Azure Platform and specifics for Azure Subscription Management.
RESPONSIBILITIES
You will be responsible for working on Subscription/billing platform daily operational activities, that is handling cases that are assigned via duty managers or the ticketing system. Support end users on migrations and building their infrastructure on Azure Cloud.
Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Required Skills & Experience
* 3+ years of experience in technical support or billing support role OR
* Bachelor's Degree in CS and 1+ years technical support or billing support role (NA region) OR
* 3+ years in Operations, Business, Supply Chain, Finance, or a related field, or equivalentalternativeeducation, skills,and/or practical experience and 1+ years technical support or billing support role.
* Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
* Strong communications skills -- fluent in spoken and written English
* The ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment.
Nice to Have Skills & Experience
* Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
* Knowledge of Excel: pivot tables, filters & look-up function.
* Leadership - handling challenging and politically charged customer situations.
* Passion for technology and customer focus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.