A manufacturing company in Vancouver, WA is looking to bring on an IS Technician. This technician will be supporting a site of over 800 people in a 24/7 manufacturing environment. They will be working on issues like password resets, installations, monitoring, and configuration. This person will be solving around 25-30 tickets per day depending on complexity. They will be supporting 20% in person and 80% phone support. They will serve as the first line of support which can lead to escalation to the Development or Infrastructure teams. This client is looking to bring on someone hungry for constant improvement and with strong communication skills.
Shift: 12AM-12PM Thurs-Saturday, every other Wednesday
- 2 years of experience as a help desk/service desk technician
- Experience working with a ticketing system, preferably Semantic
- Past experience supporting over 100 end users
- Experience troubleshooting and using analytical skills to solve complex issues
- Basic IT knowledge including Active Directory, Networking, and Windows Server Administration
- Ability to support a high volume environment while maintaining excellent customer service
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.