Our client is currently migrating their claims platform from a homegrown system to QNXT. This person will be responsible for going in to see why certain reports didn't run correctly and assigning them to teams responsible for solutions.
This person will be responsible for the following:
-Support, analysis, and maintenance of critical healthcare systems
-Providing support of database operating systems
-Work with business application system analysts, product managers, and customers in review of these healthcare systems
-Team is using Dynatrace for monitoring and ServiceNow for ticketing
-1-2+ years of experience as a support analyst (production support, supporting servers and systems for incidents that come through)
-Experience working through a ticketing system
-Batch processing experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.