Customer Service Representative

Post Date

Apr 03, 2023

Location

Norfolk,
Virginia

ZIP/Postal Code

23502
US
Sep 14, 2025 Insight Global

Job Type

Contract-to-perm

Category

Customer Service

Req #

NOR-614205

Pay Rate

$16 - $24 (hourly estimate)

Job Description

- On the job training program for the first 5-8 weeks, this will be performed 100% onsite in Norfolk, VA. Training is vigorous and learning about the Medicare/Medicaid products that our client offers.

- Learning about the products and speaking on them to customers and clients who are interested in learning more about them.

- Taking 40-60 inbound calls per day from customers and clients.

Required Skills & Experience

- Associates or Bachelor's degree

- 1-4 years of solid customer service experience within a high-volume inbound call environment

Nice to Have Skills & Experience

- 1+ years of Medicare/Medicaid experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.