Job Description
DAY TO DAY:
(The below day to day will be trained on throughout the first couple of weeks/months, so as long as they have the minimum qualifications, they are happy to train on lingo, etc.)
As a member of the operational team, the consultant will serve and have responsibility for the successful completion of KYC operational tasks, analytics, and metrics.
* Manage and track regular alerts from internal ADP partners (Legal, HR, Procurement, Sales...) regarding on a daily basis and ensure completion of cases and analyses within given SLA's through NICE/Actimize.
* Ability to maintain attention to detail and accuracy under pressure situations.
* Ensure effective and complete reporting and record-keeping of all KYC alert processed, per AML policy, process, and SLA's.
* Respond to internal partners and provide guidance on KYC/CDD requirements, processes, and procedures.
* Actively participate in communication, training and rollout of KYC tools and processes.
* Assist with projects, as assigned.
* Perform other related duties, as assigned.
Experience with compliance related areas to include Card process and processing, money transmitter licensing and AML compliance requirements. Self-starter and independent. Strong analytical skills, ability to work under pressure, Strong customer service skills. Strong verbal, and written communication skills. Excellent organizational skills as well as excel skills.
Required Skills & Experience
MUST HAVES:
* Background in customer service
* Comfortable in a fast-paced environment
* Analytical skills
* Experience escalating issues.
* Ability and experience hitting quotas/KPIs
* Detail oriented
* Organized
PLUSES:
* KYC experience
* Coming from a banking background (verifying identities and information)
* Quality control and audit experience
* Military background (strict rule follower)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.