Job Description
You'll manage, configure, and maintain BMC Remedy v20.02 ITSM suite of tools. You'll maintain the health of Remedy servers and services including patching and remediating Remedy servers. You'll guide your team as they provide customers insight into their network through monitoring and performance management. Your technical expertise will be vital as you evaluate opportunities for improvement in a mission critical network. You'll help your team better understand the network by turning metrics into information and explaining their meaning. This is an opportunity to broaden your skillset into areas like automation, and cloud computing. We focus on growing as a team, so you'll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. As a technical leader, you'll identify new opportunities to modernize the network to help your customers meet their needs. Join our team and solve daily challenges as we improve the warfighters ability to combat improvised threats.
Required Skills & Experience
-3+ years of experience with Remedy and IT Development
-Experience planning, configuring, developing, managing, testing, and O&M of BMC Remedy Management (ITSM) suite
-Experience performing Remedy Server upgrades, patching, and remediation
-Experience diagnosing and repairing problems within the ITSM/Remedy system
-Active DoD 8570 IAT Level II or III Certification, including Security+ CE, CASP+ CE, CISSP
Nice to Have Skills & Experience
· Experience with developing Remedy filters, forms, and workflows
· Experience with creating and modifying Remedy workflow objects, including overlays, applications, regular forms, display-only forms, active links, filters, escalations, menus, guides, and view forms
· Knowledge of Remedy ITSM's underlying database structure
· Knowledge of ITIL Framework processes and concepts
· BMC Remedy Certification
ITIL Certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.