Job Description
Insight Global is seeking an experienced ServiceNow Developer to join our team in Dahlgren, VA. The ideal candidate will have experience with scripting in ServiceNow and hold the Certified Application Developer (CAD) certificate from ServiceNow. The candidate should also have a proven track record of creating, maintaining and enhancing Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization.
Requirements gathering, application design, and testing.
Create and maintain client scripts (JavaScript) including the use of GlideAjax calls to server scripts.
Create and maintain server scripts (JavaScript / script includes).
Create and maintain custom widgets along with HTML, CSS, client, and server scripting.
Create, maintain and enhance team Dashboards and reporting, including scheduled reports.
Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
Create, maintain and enhance future connections between ServiceNow and other systems.
Maintain Forms, Reports, Views, Workflows, Groups and Roles.
Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices.
Strong understanding of CMDB, including importing customer data.
Configure and customize the ServiceNow system, including workflows.
Use scripting tools and ServiceNow functionality to create script to automate routine tasks being done in ServiceNow.
Communicate ServiceNow process, operations and capability information to all levels of management effectively.
Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming.
Required Skills & Experience
Certified Application Developer (CAD) certificate from ServiceNow and Secret (minimum) Clearance
Strong working knowledge of various ServiceNow components such as GlideAPI/GlideRecords, Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management.
Experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
5+ years' experience implementing, administering, configuring and/or developing of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.