Job Description
The Customer Service Representative will be responsible for responding to customer inquiries and complaints related to utility billing and municipal services , explain billing charges, rate schedules, and account details to customers, review and research account records to determine the appropriate resolution, process billing adjustments , refunds, and account corrections, initiate and manage service orders, handle payment issues including returned checks and rejected payments, maintain accurate records and prepare routine reports/forms, and coordinate with other departments and assist with ad hoc tasks.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1-3 years of call center experience
Professional experience working in an office setting
Client facing personality
Nice to Have Skills & Experience
Experience working in utilities
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.