Job Description
Insight Global is hiring 4 Customer Experience Specialists to join a travel insurance agencies growing Richmond team starting June 22nd. This role is critical to delivering a fast, empathetic, and high-quality experience for customers traveling both domestically and internationally. You’ll work in a collaborative, fast-paced environment where customer service excellence is the priority. This is a permanent opportunity but candidates are paid on an hourly basis based on the shifts they work. The rates are $18.50-$20 an hour.
Key Responsibilities
Deliver exceptional, customer-first service with speed, empathy, and professionalism
Handle inbound calls, emails, and chat inquiries from U.S. travelers
Provide real-time support for travel needs and emergency situations
Coordinate with travel and medical providers as needed
Track and monitor travel-related updates and information
Resolve customer concerns efficiently and professionally
Manage multiple communication channels at once
Partner with internal teams to solve customer issues and improve processes
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience in customer service or call center environments
Strong time management and organizational skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.