Job Description
Seeking a Senior IT Business Analyst to improve IT service delivery by streamlining end-to-end workflows and aligning performance and budget processes. This role partners with stakeholders and development teams, applying SDLC methodologies (Agile, Scrum, Kanban, or traditional) to drive process improvements, automation, and ServiceNow capabilities (SPM/PPM) for portfolio planning, demand intake, project tracking, and reporting. The position also leads workshops and briefs senior leadership to support adoption and decision-making.
Key Responsibilities
-Improve enterprise project management workflows (e.g., ServiceNow) by gathering requirements and supporting implementation
-Assess IT service delivery to identify inefficiencies, bottlenecks, and improvement opportunities
-Recommend and implement process improvements, automation, and technology enhancements
-Develop SOPs, process documentation, and training materials
-Support implementation efforts with training and change management
-Establish metrics to monitor process performance
-Create key deliverables such as process maps, implementation plans, and stakeholder briefings
-Lead workshops and present to senior leadership
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-10+ years of experience in IT Service Management, IT operations, or process improvement
-Master’s degree in IT, Information Systems, Business Administration, or related field
Nice to Have Skills & Experience
-ITIL certification
-Experience with federal programs and enterprise service management platforms
-Experience creating training and change management documentation
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.