Sr. AV Field Engineer

Our client, a large nationwide AV integrator, is looking to hire a Sr. AV Field Service Engineer to their team. A Senior Field Engineer (SFE) will focus on commissioning complex systems. Commissioning involves the testing and fine tuning of all the equipment in the system to ensure it is working well, independently and as a system, per the design intent. The SFE will travel to the customer’s site, and ensure the system is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed. This position will mentor other FE’s and assist other FE’s through remote online support. Roughly 80% of the jobsites are in Washington, DC with the remaining jobs in Northern, VA.
Day to Day:
• Commission AV systems at client sites by optimizing settings in the equipment to ensure the system is operating as designed according to scope and drawings, documenting any changes via redlines returned to the PM and DE, and completing the project quality checklist.
• Work closely with the system programmer to ensure the control system is functioning as without any issues. Remote systems work with programmers is common to load new code and troubleshoot issues.
• Provide simple code and touch panel updates under the direction of the assigned programmer.
• Communicate status to stakeholders on a regular basis.
• Troubleshoot technical issues by tracing signal flow and engaging the appropriate parties to assist in resolving the issue.
• Configure AV network and coordinate client network.
• Create and modify DSP files for typical systems with an emphasis on AEC optimization for videoconferencing and coordinating control objects with programmer.
• Contributes lessons learned feedback to the install, design, and pre-sales engineering teams to constantly improve system designs, product selection, and implementation.
• Archive configuration and programming files with appropriate labeling to increase the efficiency and effectiveness of the service team.

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• Five or more years directly related experience as an FE.
• Excellent Verbal and Written English Skills. Good customer service skills.
• Field installation and/or system design experience
• DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS
• Level one programming/configuration certification from Crestron and/or Extron

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.