Job Description
Insight Global is seeking a Collections Specialist for a growing financial services client. This individual will be responsible for early-stage collections on consumer loan accounts, engaging customers through outbound calls, securing payments, and maintaining accurate documentation. This is a contract-to-hire opportunity ideal for someone who enjoys customer interaction, thrives in a structured environment, and is looking to build a long-term career within a developing collections team supporting medical professionals. Pay for this role is between $30-$33 hourly.
Day-to-Day:
Make outbound calls to customers with accounts 4–19 days past due
Handle 80–100 customer contacts daily/weekly
Collect payments on past-due consumer loan accounts
Process payments and assist with loan modifications
Accurately document all customer interactions
Review weekly reports and follow up on account activity
Maintain thoroughness and attention to detail on account renewals
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1–3 years of consumer collections experience
Strong verbal and written communication skills
Comfortable with high-volume outbound calling
Proficiency in Excel
Experience documenting customer interactions
Ability to work evening and Saturday schedule
Nice to Have Skills & Experience
Experience with loan modifications
Financial services or lending background
Dialpad or similar dialer experience
Interest in long-term career growth
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.