Job Description
• Analyze complex software enhancements to determine the best training approach
• Design and Develop training materials to ensure the best user learning experience
• Assist in the Implementation and Evaluation of training materials to ensure they are valid
• Update training materials across various training and knowledge base learning platforms
• Collaborate with other teams to understand the intricacies of the software application and changes that affect the end user experience
• Interact with required stakeholders including Client Program Management Office, Scrum Development Team, infrastructure managers, and SME Team to understand the needs of end users and document those needs as training development requirements
• Support software testing as it may relate to GUI and Help System updates
• Support continuous innovation by implementing industry best training practices to improve technology tools and processes to increase team efficiency and technical execution
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Active Secret clearance
• 2+ years analyzing, designing, developing, implementing, and evaluating training materials
• 1+ years of Articulate 360
• 1+ years of Instructional Design. Must be able to understand e-learning courses for development and an understanding of the standards
• 1+ years using Adobe Captivate features to develop complex training materials
• 1+ years using Photo Shop or comparable software to create a wide range of graphics
• Demonstrated ability to translate software workflows and features into user training materials and knowledge bases
Nice to Have Skills & Experience
• 1+ years Adobe RoboHelp or equivalent program to host complex training materials
• 1+ years working knowledge of Learning Management Systems to host a variety of training materials.
• Working knowledge of Azure DevOps
• Experience as a classroom or online instructor a plus
• Experience working in an Agile environment
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.