Job Description
Insight Global's client is hiring Bank Card Claims Associates to support customers filing claims related to bank card benefits. In this fully remote role, the Bank Card Claims Associate will review, investigate, and resolve claims tied to credit and debit card coverage while delivering a high level of customer care. This is a great opportunity for someone who is detail‑oriented, empathetic, and comfortable handling claims in a fast‑paced, customer‑focused environment
Day to Day:
Review and process bank card–related claims in accordance with policy guidelines and service standards
Determine eligibility, coverage, and reimbursement amounts based on benefit terms
Communicate with customers via phone and email regarding claim status, required documentation, and final determinations
Request and evaluate supporting documentation (receipts, statements, police reports, etc.)
Accurately document claim activity within Allianz systems
Escalate complex or questionable claims as needed
Maintain productivity and quality benchmarks while delivering excellent customer service
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
High school diploma or equivalent required
1+ years experience in claims processing, banking, customer service, or insurance
Strong attention to detail and organizational skills
Clear, professional communication skills (written and verbal)
Ability to work independently in a remote setting
Comfortable working with multiple systems and technology platforms
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.