Job Description
• Lead development of ServiceNow ITAM solutions across HAM, SAM, and SaaS
• Design and build asset lifecycle workflows, reconciliation logic, and normalization rules
• Develop and enhance ServiceNow integrations with external systems
• Ensure CMDB and asset data accuracy, integrity, and compliance
• Conduct unit, system, and integration testing
• Troubleshoot ITAM and asset data issues
• Build dashboards, reports, and performance analytics for asset visibility
• Participate in architecture and design sessions
• Gather and translate ITAM-related requirements into scalable solutions
• Create and maintain technical documentation
• Support and mentor junior developers on ITAM best practices
• Deliver client-facing demos and technical walkthroughs (often in person)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 15+ years of overall software development experience
• 10–12+ years of hands-on ServiceNow development experience
• Strong ServiceNow platform development skills (JavaScript, Glide API)
• Extensive experience with CMDB design, normalization, and reconciliation
• Comfortable presenting and delivering live demos to federal clients
• Ability to lead the development effort (technical lead, not people management)
Nice to Have Skills & Experience
• Prior experience supporting federal government clients
• Experience conducting in-person demos or briefings in Washington, DC
• Familiarity with Senate or legislative branch environments
• Agile development experience
• Experience with Discovery, integrations, and external asset data sources
• DMV-area residency
• Deep expertise in ServiceNow IT Asset Management (ITAM)
o HAM, SAM, and/or SaaS Asset Management
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.