Job Description
Insight Global is searching for a Service Delivery Manager for one of their large telecom customers. This SDM will support various civilian government agency customers by managing internal order and process workflows from start to finish for all telecom products & services. Their focus is on troubleshooting stalled orders identifying what’s missing, reconciling issues, and moving requests through the next required phase downstream. The role ensures standard process intervals are met and adhered to, flagging breakdowns and resolving gaps to keep work on track. Work is performed using tools such as Excel, Quickbase, and Outlook, with no direct customer-facing responsibilities. This position will be 40 hours/week, Monday-Friday 8:00AM-5:00PM.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Previous experience working as a Service Delivery Manager for federal government agencies at a telecommunications company
Project Management experience
Experience working with data products such as ethernet, AVPN, ADI, MPLS, etc.
Experience through ordering and provisioning
Excellent communication and customer service skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.