Job Description
• Remote support and onsite (about 8-12 tickets per day)
o First point of contact for end users experiencing IT issues
o Focuses on basic troubleshooting, issue intake, and customer support, resolving common problems and escalating more complex issues to Tier II or specialized teams
o Serve as the frontline support for IT issues via phone, email, chat, or ticketing system
o Log, categorize, and prioritize incidents and service requests accurately
o Troubleshoot and resolve basic hardware, software, and network issues
• Provide support for:
o Password resets and account lockouts
o Email and collaboration tools (Outlook, Teams, etc.)
o Basic Windows/macOS issues
o Printer and peripheral problems
o VPN and connectivity issues
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Candidate must have at least 2 years of relevant experience
• Must have a High School Diploma or equivalent
• Experience with Microsoft Entra & InTune, Bentley, and AutoDesk products
Nice to Have Skills & Experience
• AEC industry experience
• Experience supporting Microsoft, iOS and Android operating systems
• Experience in the ServiceNow or Ivanti Neurons ITSM platforms
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.