Job Description
Insight Global is looking for a help desk support technician. This role is responsible for performing hardware repairs on Apple and Dell computers while providing macOS, Windows, and software troubleshooting support. The position requires strong customer service skills and the ability to work independently with minimal supervision for portions of the day. The pay range for this role is $19-$24/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Hands-on experience repairing Apple and Dell computers
Working knowledge of macOS, Windows, and common productivity software
Strong hardware and software troubleshooting skills
Ability to work independently and manage tasks with minimal supervision
Customer service experience and ability to explain technical issues clearly to non-technical users
Reliability, organization, and strong communication skills
Nice to Have Skills & Experience
Apple Certified Mac Technician and/or Dell related certification
CompTIA A+ (or willingness to obtain within one year)
Experience in a school faculty setting
Degree in Information Systems or related field, or equivalent experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.