Job Description
We are seeking a ServiceNow QA Engineer to support the quality, stability, and performance of ServiceNow platform implementations across multiple modules. This individual will be responsible for validating configurations, customizations, integrations, and upgrades to ensure platform functionality aligns with business and technical requirements.
The ideal candidate has hands-on experience testing ServiceNow workflows, catalog items, integrations, and UI components, and is comfortable working in Agile environments alongside developers, platform administrators, and business stakeholders. Exact compensation for this position may vary based on several factors, including skills, experience, and education, but is expected to be between $20-$25 USD. Benefits may vary based on location of candidate.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
7+ years of experience in quality assurance
5+ years of experience with ServiceNow and other SaaS tools
Strong understanding of ITSM, TSM, CSM, or FSM in ServiceNow
Experience testing UI components, workflows, catalog items, integrations, etc.
Experience developing, executing and maintaining test plans, test cases and test scripts
Nice to Have Skills & Experience
Telecommunications Experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.