Enterprise Operations Manager

We are seeking a senior-level Enterprise Operations Leader to serve as the on-site Infrastructure Service Delivery Lead for a large, mission-critical Federal IT environment. This role combines deep infrastructure architecture expertise with hands-on operational leadership and direct people management. You will lead multi-disciplinary infrastructure teams responsible for enterprise systems, data center operations, and network performance - while functioning as a recognized Solutions Architect Subject Matter Expert. The ideal candidate will bring structure, technical depth, and disciplined operational management to stabilize, document, standardize, and transform IT operations.

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Must be able to obtain a Public Trust clearance
This position requires working onsite in Washington D.C., 5 days per week
Qualifications and Experience:

Minimum 10 years of enterprise IT infrastructure experience.
Advanced degree or significant equivalent experience.
Demonstrated experience leading technical teams in complex environments.
ITIL Certification (current).
Deep expertise in enterprise Data Center and Network environments.
Experience managing service levels (SLAs/KPIs).
Experience overseeing large-scale, multi-domain infrastructure operations.
Strong executive communication skills.
Desired Qualifications:

PMP certification or equivalent
Federal Government IT operations experience
Experience in hybrid environments integrating on-prem and cloud systems
Experience implementing automation and configuration management tools
Experience supporting DevSecOps within infrastructure operations

Responsibilities:

Lead Enterprise Infrastructure Operations

Serve as the accountable on-site leader for Data Center and Network operations.
Own service delivery performance, availability (99.9% uptime targets), and operational metrics.
Lead incident response and Root Cause Analysis for critical infrastructure events.
Provide executive-level reporting and operational transparency to Government stakeholders.
Support stabilization and modernization of legacy environments through structured transformation plans.
Lead and Develop Technical Teams

Direct and manage infrastructure engineering and operations staff across multiple technical domains.
Establish performance expectations and ensure service level objectives are achieved.
Mentor senior engineers and technical leads.
Coordinate cross-functional collaboration between systems, network, security, and support teams.
Drive a culture of ownership, technical excellence, and operational discipline.
Support staffing planning and workforce development.
Systems & Data Center Oversight

Provide architectural and operational leadership across:
Enterprise server environments (physical & virtual)
Operating systems and system utilities
Database and middleware platforms (operational governance)
Backup, recovery, and high availability solutions
Remote access infrastructure
Oversee lifecycle management, capacity planning, and performance optimization.
Ensure compliance with patching and vulnerability remediation standards.
Drive automation and operational improvements.
Network Operations & Engineering Leadership

Oversee LAN/WAN infrastructure, routing, switching, and firewalls.
Improve network resiliency and eliminate single points of failure.
Lead performance monitoring and bandwidth management efforts.
Ensure disciplined configuration and change management practices.
Coordinate with carriers and third-party providers.
Identify and eliminate single points of failure
Applications & End User Services (EUS)
Oversee enterprise application support and operational stability.
Ensure defined support tiers and incident resolution workflows.
Lead desktop engineering, endpoint management, and service desk operations.
Improve user experience and service responsiveness.
Implement structured knowledge management practices across EUS teams.
Solutions Architecture

This position requires a Subject Matter Expert Solutions Architect who:
Participate in the full systems life cycle - design, implementation, integration, and operational support.
Design infrastructure solutions aligned to Enterprise Architecture standards.
Function as a recognized technical expert in enterprise infrastructure disciplines.
Apply business management practices and technical expertise to solve complex operational challenges.
Support Scrum and Agile methodologies in infrastructure delivery.
Recommend improvements to processes, tools, and operational practices.
Remain current on industry trends and emerging infrastructure technologies.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.