Job Description
• Provide Tier 3 support for complex infrastructure and application-related incidents
• Monitor system health, performance metrics, application logs, and infrastructure telemetry
• Troubleshoot and resolve production issues across AWS infrastructure and Drupal-based platforms
• Support AWS cloud services including compute, storage, networking, and security components
• Investigate and diagnose performance bottlenecks, resource constraints, and configuration issues
• Support CI/CD pipeline operations and troubleshoot deployment or release failures
• Perform root cause analysis for recurring incidents and implement preventive measures
• Coordinate incident response and resolution with development, DevSecOps, security, and infrastructure teams
• Execute routine maintenance tasks including patching, scaling, backups, and system updates
• Support deployment activities and release verification in production environments
• Manage user support tickets and ensure timely resolution within SLA requirements
• Maintain and update technical documentation for operational procedures and known issues
• Implement and maintain monitoring alerts, logging, and automated health checks
• Support disaster recovery testing and business continuity planning
• Ensure compliance with federal security requirements and audit controls
• Interface with federal stakeholders on operational status, issue escalation, and resolution
• Collaborate with AWS support and third-party vendors for escalated technical issues
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 8+ years of total professional experience
• 5+ years in infrastructure operations, cloud engineering, or production support roles
• Prior or current experience supporting government programs
• Strong technical knowledge and expertise in:
• AWS core services (EC2, S3, RDS, VPC, ELB/ALB, CloudFront, Route53)
• Cloud security services (IAM, Security Groups, KMS, CloudTrail, GuardDuty)
• Infrastructure monitoring and observability (CloudWatch, Datadog, New Relic, or similar)
• Infrastructure as Code (Terraform, CloudFormation, Ansible)
• CI/CD pipeline operations (Jenkins, GitLab CI, AWS CodePipeline)
• Linux/Unix system administration and command-line tools
• Networking concepts (VPCs, subnets, routing, VPNs, DNS)
• Log aggregation and analysis (CloudWatch Logs, ELK stack, Splunk)
• Container technologies (Docker, ECS, EKS, Kubernetes)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.