Job Description
Insight Global is seeking a Sr. Service Engineering Lead to supervise field teams (3–4 Field Service Representatives) responsible for installation, integration, and sustainment of C-UAS equipment (jammers, radios, mounts, sensors, software, and more). This role will entail hands on technical leadership, field execution, customer engagement, and lifecycle sustainment to ensure system readiness and long term operational success.
What you'll do:
• Team Leadership & Supervision:
o Supervise, mentor, and help schedule 3–4 Field Service Representatives (FSRs) responsible for C UAS installations, integration, and sustainment.
o Conduct field coaching, performance feedback, task assignment, and escalation management to ensure high quality and timely execution.
o Maintain safety, certifications, and field readiness; coordinate training and on boarding for new FSRs.
• System Installation, Integration & Deployment: :
o Own on site installation success for Dedrone by Axon systems, including mounting sensors, radars/cameras, networking equipment, and ancillary hardware across varied environments (rooftops, open terrain, event venues, secure facilities).
o Oversee wiring, cabling, PoE, grounding, and integration with customer networks, comms, and third party sensors or countermeasures.
o Validate site surveys, lead site acceptance testing, and ensure installations meet defined success criteria.
• System Configuration, Testing, and Handover:
o Configure systems and integrations per site requirements; perform end to end system testing, calibration, and performance validation.
o Author and maintain installation reports and handover documentation; ensure customers and ops teams are trained on system use and maintenance.
• Operational Sustainment & Upgrades:
o Own sustainment activities: firmware/software updates, preventive maintenance, health checks, and remote diagnostics.
o Plan and execute retrofits, field upgrades, and component replacements; coordinate spare parts and logistics with supply chain.
o Drive reliability improvements and root cause analysis for recurring field issues.
• Customer Technical Liaison:
o Act as senior on site technical point of contact for customers during installs, events, and sustainment engagements.
o Provide customer training, operate as escalation technical resource, and support service contract deliverables and SLAs.
• Collaboration:
o Work closely with engineering, product, deployments, and customer success to relay field findings, influence product/firmware priorities, and ensure smooth transition from deployment to sustainment.
o Coordinate with program managers and account teams on schedules, risk mitigation, and resource planning.
50-70% travel, remote work when not traveling.
Hourly: 60-68/hr
Salary: 135,000-155,000
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-Bachelors Degree (preferred) or Associates Degree
-5+ years experience in systems installation, integration, or sustainment
-Experience with security systems, sensors, networked hardware, or complex physical security/ISR deployments.
-Familiarity using software applications running on Linux or Unix OS
-Familiarity with counter UAS technologies, sensor fusion, RF fundamentals, or adjacent security/ISR domains is highly desirable.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.