IT Help Desk Technician

Insight Global is looking for a IT Help Desk Technician working for a large healthcare company in the Hampton Roads area. Job responsibilities include but are not limited to:
Provide frontline support to end-users, addressing IT-related inquiries and troubleshooting technical issues promptly.
Escalate complex issues to senior support personnel or appropriate teams for timely resolution.
Maintain and update documentation of common issues and resolutions to enhance the efficiency of the support process.
Collaborate with other IT teams to ensure seamless communication and issue resolution.
Contribute to the improvement of IT support processes and procedures.
Assist in training and mentoring junior helpdesk agents.
Monitor and respond to IT support tickets, prioritizing based on urgency and impact on business operations.
Ensure a high level of customer satisfaction through effective communication and issue resolution.

Compensation: $20/hr. to $25/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Previous experience in a junior IT helpdesk or technical support role.
Familiarity with ITIL or other IT service management frameworks.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Knowledge of IT infrastructure, hardware, and software systems.

Certifications in relevant IT areas (e.g., CompTIA A+, ITIL Foundation) is a plus.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.