Job Description
The Senior Solutions Architect (Collaboration) provides senior-level Sales Engineering support through the creation of technical solutions that may consist of hardware and software products, professional consulting and engineering services, managed services and staffing.
-Meeting with customers to assess business needs and solution requirements
-Explanation of solution architectures via whiteboarding, presentations and client interaction
-Creation of complex product solution configurations and associated Bills of Materials (BOMs)
-Detailed scoping of professional services engagements and creation of Statements of Work (SOWs)
-Involvement with professional services projects and managed service onboarding processes
-Assisting with customer satisfaction issues, technical problems and case escalation as needed
-Maintaining relationships with manufacturer engineers to stay current on product capabilities and to collaborate on customer solutions as necessary
-Attend training and technical conferences to support partner relationships and to stay current on technology industry trends
-Maintaining key manufacturer certifications related to personal technical specializations as well as company partner requirements
-Serve as thought leader in areas of technical specialization, supporting and mentoring other engineers and account executives as needed
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-Bachelor’s degree in related technology
-5+ years of experience providing pre-sales engineering support designing complex Collaboration solutions
-Multiple industry-recognized certifications, e.g., CCIE, VCP, CISSP, etc.
-Professional demeanor with persistent customer service focus
-Excellent communication and presentation skills, both written and verbal
-Skill with consultative sales methods -- able to engage in active listening and meaningful lines of questioning to get client to identify areas of opportunity
-Ability to manage multiple priorities with numerous daily demands for your time
Nice to Have Skills & Experience
-IP networking, especially QoS
-Security fundamentals
-Modern application architectures
-Major operating system families – Windows, Linux or Unix
-Host virtualization – VMware vSphere, Microsoft Hyper-V or RedHat KVM
-Public cloud fundamentals – Amazon Web Services, Microsoft Azure or Google Cloud Platform
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.