Job Description
Insight Gobal is looking for a IT Support Technician to handle incoming support requests and deliver prompt, high-quality customer service. This role involves direct communication with clients, diagnosing issues on their systems, and collaborating closely with the IT team to resolve technical problems.
The ideal candidate will demonstrate strong analytical and troubleshooting abilities, remain calm and effective under pressure, and show a proactive attitude toward learning and team contribution. Enthusiasm, adaptability, and a commitment to continuous improvement are key to success in this position.
The pay rate for this position is $18-22hr depending on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Strong verbal and written communication skills.
- Ability to diagnose and resolve technical issues efficiently.
- Proficiency in hardware and software troubleshooting.
- Experience with system configuration and installation.
- Familiarity with ticketing systems and incident tracking.
- Ability to prioritize tasks and manage time effectively.
- Customer-focused mindset with a commitment to service excellence.
- Willingness to work flexible hours and adapt to changing schedules.
- Team-oriented with a proactive approach to learning and collaboration.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.