Job Description
We are looking for a Level II Technical Support Representative to handle all technical issues for internal employees and contractors, covering a diverse range of internal services and products. This role involves systems engineering and administration within Verisign's multi-platform environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Education & Experience: Bachelor's degree or equivalent experience, with over 5 years of direct service desk experience.
Certifications:
ITIL v4
Technical Skills:
Proficient in troubleshooting and knowledgeable about:
Microsoft Windows 10-11
Apple macOS 15
Apple iOS and iPadOS 18
Microsoft Office Suite on Windows and Apple
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.