We are seeking a Content Management Coordinator with a strong blend of organizational, technical, and communication skills to lead the curation and optimization of technical content across a complex enterprise environment. This role is ideal for someone who thrives at the intersection of technical writing, knowledge systems, and process improvementbringing clarity and structure to large volumes of information.
You will work closely with development, middleware, and operations teams to bridge knowledge gaps, organize content, and support the integration of virtual assistant technologies. Your work will directly impact how knowledge is accessed, automated, and applied across the organization.
Pay Range: $60-$70 an hour depending on experience.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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1. Lead the creation, editing, and maintenance of technical documentation, including SOPs, work instructions, and knowledge articles.
2. Manage and optimize content within Confluence, including structuring spaces, templates, and linking related documentation across platforms.
3. Support the migration and integration of content from Confluence into ServiceNow and other knowledge platforms.
4. Track and report on documentation usage and effectiveness using tools like Excel, identifying opportunities for improvement.
5. Contribute to project management and agile activities (Scrum/BA hybrid role).
1. Familiarity with infrastructure patching or security vulnerability management.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.