Acts as the clients primary point of contact for all day-to-day and account level inquiries.
Seeks out clarification or additional information from clients as needed to document internal processes and supplier work standards.
Ensures the accuracy of all documentation and reporting submitted to clients.
Communicates process and system changes and issues to all levels; continues to track and stay involved until all changes are implemented and issues resolved.
Acts as a liaison with IT, Finance, Audit, Media, Affidavits, Performance Management and/or other internal departments to accomplish Client goals.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
1-3 years prior experience in a process-oriented environment, customer services, data entry, client facing role etc.
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Bachelors or associates degree
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.