Customer Account Investigator

Post Date

Jun 02, 2025

Location

Richmond,
Virginia

ZIP/Postal Code

23219
US
Aug 15, 2025 Insight Global

Job Type

Contract

Category

Customer Service

Req #

RIC-785897

Pay Rate

$18 - $23 (hourly estimate)

Job Description

Our client is looking for a committed and meticulous individual to become part of our team. The ideal candidate will handle various tasks central to our department, such as processing return mail, managing charge-off procedures, and reaching out to both commercial and residential customers for collections. Additionally, this role includes clerical responsibilities like data entry and outbound calls. Pay rate for this role is $23hr.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Customer service experience
Excel
Microsoft Suites

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.