The collections specialist is primarily responsible for collecting payments on all outstanding invoices, assisting in customer credit analysis, and recording all relevant collection communications. Additional responsibilities include:
Contact each commercial and government account with an open receivable according to the collections guidelines to record the estimated payment date.
Identify any barriers to collection as provided by the customer and work with the billing team as needed to make any invoice corrections and/or resubmissions.
Document all correspondence with the customer in the appropriate database and/or spreadsheet.
Promptly and accurately record cash receipt transactions, and update collection comments/notes accordingly. Prepare data for reporting to upper management as requested.
Perform complex account reconciliations involving short pays, credits, and previous misapplications with an end goal of cleaning up all aged accounts and maintaining a clean ledger for each.
Other business duties as assigned
Salary ranges from $60-65,000 based on experience
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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High school diploma, some college coursework preferred
Prior collections experience, 2-3+ years of experience
Prior accounts receivable and cash applications experience
Prior experience utilizing Excel and ability to use in environment
Strong personality and team player mentality
Working knowledge of job-related aspects of Navision, Costpoint experience a plus
Workstation productivity software: Microsoft Outlook / Office (Excel, Word)
Ability to read and understand customer contracts to aid in invoice collection
Ability to learn and understand customer websites for invoice updates and payment advice.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.