* Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
* Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
* Analyze, evaluate and test software and hardware in response to issues identified by customer.
* Support in the planning, installation, security and breakdown in support of standing up new facilities and standing down retired facilities.
* Mitigate identified security issues.
* Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.
* Prepare and maintain activity and progress reports regarding support activities.
* Act to coordinate activities across support agencies to delivery support service to customer. Manage and track escalations to ensure timely resolution of customer issues.
* Contribute to identifying improvements in the support of hardware, software or infrastructure related services.
* Work to meet program service level agreements (SLA's) to resolve customer issues.
* Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.
* Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.
* Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
* Conduct diagnostic troubleshooting and repair for microcomputer devices
* Install hardware and software application on a myriad of computer devices
35/hr and 74K
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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-3-5 years of experience providing Desktop Support Services to end customer
-Experience with printers and hardware
-Go on site 8-5pm daily
-Must possess a secret clearance
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.