Insight Global is seeking a solution center analyst for one of our top clients in Richmond VA. The position involves the use of a problem management database and ticketing system.
Pay Range: 18-25/hr
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Advanced knowledge of standard software products, databases, and remote control. Advance understanding of computer systems, operating systems, mobile devices, and other tech products. Strong analytical/cognitive skills and exceptional ability to troubleshoot complex and technical problems. Ability to communicate effectively in a non-technical manner (written and verbal). Work independently and within a team environment. Excellent customer service skills required. Proficiency in English.
Minimum of 2-3 years of technical support and customer service experience in a high-volume call center environment.
Advanced knowledge of ServiceNow and Microsoft Teams
Citrix support experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.