Job Description:
Insight Global is seeking an experience Desktop Support Specialist to help our client in their Windows 11 upgrade project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit). This individual will be responsible for upgrading and reimaging workstation to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other the organization's technical and project teams. The target pay rate for this position is between $20-26/hour and based on experience. Parking is also not provided for contractors at this time.
Responsibilities:
Deploying and reimaging workstations from Windows 10 to Windows 11
Deploying Microsoft Office 365 64-bit
Installing and configuring software on workstations
Coordinating, scheduling, and communicating with end users on timeframe for deployment
Communicating deployment status on a weekly basis to project team
Troubleshooting and resolving any issues related to migration and upgrade efforts
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
- 4+ years exp with Windows 10 and Windows 11 operating systems
- Recent experience in a Help Desk/Technical Support role
- Experience using an Endpoint Management System
- Experience using Workstation Imaging Solution
- Experience using a Service Mgmt Ticketing System
- Proficiency with Microsoft Office 365 Applications
- Experience with PowerShell scripting and/or SQL reporting
- Experience with Symantec's Altiris and/or Microsoft InTune
- Experience with Ivanti Service Desk
- Experience with Microsoft Deployment Tool Kit
- Experience with Active Directory
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.