Insight Global is seeking a Service Desk Specialist to support a financial services company in Norfolk, VA. As a Service Desk Specialist, you may look forward to:
Using automated tools to image workstations to departmental specifications
Installing any client software or applications as needed
Physically moving each completed system to the assigned office location
Migration of user data, settings and applications from old hardware to new hardware
Assisting with the migration and integration of newly acquired companies into the organization
Verifying that users have access to any network resources as required
Providing basic instruction to user as needed
Removing and retiring old systems as required
Providing updates for inventory controls
Providing antivirus management and support
Installing, upgrading and troubleshooting all computer hardware and software
Setting up and testing workstations, peripherals, and printers for Windows and/or MAC environments
Performing onsite analysis, diagnosis, and resolution of complex desktop problems for end users
Recommending and implementing corrective solutions, including offsite repair for remote users
Implementation of performance upgrades to computers, including the installation of CPUs, I/O and NIC modules, hard drives, RAM, etc.
Updating and maintaining an inventory of all computers, monitors, keyboards, hard drives, modems, network cards, and other components and equipment
Accurately documenting instances of desktop equipment or component failure, repair, installation, and removal
Logging all hours in time tracking system in order to assess workflow process
Performing other duties as assigned
Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Has working knowledge of Operating Systems - Windows XP/7, MAC OS
Has proven ability to troubleshoot complex issues as they relate to Microsoft Desktop Operating Systems
Has at least 3 years in an IT support position (technical help desk/support center, end-user training, etc.) with at least 2 years in a formal help desk organization
Has a thorough understanding of PC hardware and OS architecture
Has proven proficiency in using and supporting Microsoft Office products
Has experience using various types of remote control and call-tracking support tools
Is able to lift a minimum of 40lbs, which will be required for moving various types of hardware (laptops, desktops, monitors, etc.)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.