IT Service Catalog Manager

The Service Catalog Manager has overall responsibility for the production and ongoing maintenance of the Service Catalog. The Service Catalog Manager engages service and product owners to maintain and update catalog items as appropriate for changes to the portfolio of available service and products. This includes updating catalog items in online store fronts for purchasing and engaging services or products offered by the program. Ultimately this role will update the Service Catalog based on new or modified services and work with customer personnel to ensure that they review, validate, and approve service design packages for new or modified services.

$100,000-$130,000

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Bachelor's degree from an accredited institution
5+ years of IT Service Management experience
3+ years of experience with Service Portfolio and Service Catalog management, e.g., managing a service portfolio, implementing service request management plans and streamlining service catalog
ITIL4 certification preferred
Familiarity with BMC Helix and/or Remedy preferred

Located in a HUBzone

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.