Insight Global is seeking a Systems Administrator to support a DoD program in Lorton, VA. We're building a dynamic engineering team with a real-world cyber mission focus. Seeking Systems Administrators who are highly motivated to put their knowledge into play developing, deploying and maintaining advanced, complex operational networks. Our client can pay anywhere from $55 - $75/hr. Job responsibilities include:
* Perform duties as the onsite Tier 2 Field Service Rep (FSR).
* Conduct 24/7/365 event management; receive and review escalated problem reports/issues/service health questions via Jira ITSM; process calls, emails, and in-person reports of problems, issues, and incidents from lower tiers.
* Confirm details, collect missing information, create/revise/update service request in Jira ITSM.
* Assess, categorize, prioritize service incidents/issues; assigned by Tier 0-I analysts for resolution.
* Provide resolution updates, End User Account Reports, System Usage Reports.
* Create/Update/track tickets and apply rule-based automation for escalation from received information from alerts, tools, Service Desk, End Users, CFTs, etc. Jira ITSM to track metrics or during the process of deploying releases from CFTs if encountering any issue not resolved by reverting a release and returning system to normal operating conditions
* Update maintenance
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* Microsoft (current Version) Storage Spaces Direct (S2D)
* Microsoft (current Version) Failover Clustering
* Microsoft's System Center monitoring components/methods
* Containers
* Data Center Bridging
* Group Policy Management
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.