Incident Response Manager

-Monitor and enforce compliance of Incident Management Policy

-Monitor and clean-up orphaned tickets

-Monitor and facilitate resolution of tickets older than 30 days

-Monitor authorized maintenance activities to determine possible impacts to operations

-Control, disseminate, and monitor ticket queues

-Conduct trend analysis on tickets to support metrics reporting to the customer

-Draft Service Maintenance/Outage/Restoral Announcements

-Facilitate the creation and submission of after-action reports for major incidents and outages when applicable

-Report, monitor and update weather events that impact services as appropriate

-Communicate and coordinate with incident managers and/or representatives from other contracts when necessary

-Monitor and facilitate tasks for the Problem Management team

-Review and provide information on major incidents and trends to Problem manager for consideration as problem candidates

-Provides advice and training to end-users

-Maintains current knowledge of relevant technologies as assigned

-Manages the functionality and efficiency of a group of computers running on one or more operating systems

-Helps maintain the integrity and security of servers and systems

-Maintains system documentation

-Coordinates software installations and Active Directory group modifications

-Monitors policies and standards for allocation related to the use of computing resources

-Participates in systems testing and document results

-Participates in special projects as required

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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-Active TS/SCI CI Poly Clearance

-Bachelors Degree and 8 years of experience or High School Diploma and 12 years of experience

-IAT Level II Certification (CCNA Security / CSA+ / CySA+ / GICSP, GSEC, CND, SSCP / Security+CE)

-1-3 years of directly related experience in systems administration and analysis in support of government intelligence customer ITIL Foundation (v3)

-Knowledge of Service Now or similar ticketing system

-Knowledge of customers Incident and Change management processes

-Knowledge of customers Problem Management process

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.