Insight Global is seeking a meticulous and detail-oriented individual to join our client's team as a Business Process Documentation Specialist. The ideal candidate will be responsible for documenting, analyzing, and improving the business processes to drive efficiency and effectiveness across the organization. In this role you will document current business processes using various tools and methodologies, ensuring accuracy and completeness. You will collaborate with cross-functional teams to gather information and insights about existing processes. You will Analyze documented processes to identify areas for improvement, streamlining, and optimization. You will develop clear and concise process documentation, including flowcharts, diagrams, and written procedures. In the role you may facilitate process review sessions with stakeholders to validate documentation and gather feedback. We are looking for someone who can identify opportunities for automation and integration to enhance process efficiency. Works collaboratively with other department managers to achieve departmental requirements and goals
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- Proven experience in business process documentation, analysis, and identifying process improvements.
- Proficiency in process modeling tools such as Microsoft Visio, Lucidchart, or similar software.
- Understanding of technical relationships across multiple systems
- Ability to document operational and customer experience journeys
- Strong analytical and problem-solving skills, with the ability to identify root causes and propose solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Bachelor's degree in Business Administration, Information Systems, or a related field.
- Experience with project management methodologies (e.g., Agile, Six Sigma) is a plus.
- Certification in Business Process Management (BPM) or related areas is desirable.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.