The Remote Hands Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.
* Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
* Equipment Rack and Stack
* Cable, terminate, and dress fiber or copper network cabling
* Assist customers with the diagnosis of hardware and software issues on their equipment
* Power cycling of customer equipment
* Perform cabinet/cage audits
* Blade/Card, Memory, Hard Drive, and Transceiver installation or removal
* Testing and troubleshooting of copper and fiber optic circuits
* Assist with migrations of equipment, power, or networking devices
* Shipping and Receiving of packages
* Receive, install and test customer and internal cross connects of copper and fiber optic interconnections
* Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
* Provide timely customer and internal updates using a computer based ticketing system
* Assist with the documentation and inventory verification/counts
* Adherence to Standard Operating Procedures
* Maintain overall Data Center cleanliness and appearance
* Work flexible shift schedules
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* 1+ years of experience in Telecommunications or IT related field
* Basic understanding of telecom structured cabling standards
* Understanding of network device deployment
* Ability to communicate written and verbally
* Work flexible shift schedules
* Provide rotational on-call coverage
* Knowledge of Telcordia installation standards
* General knowledge of AC/DC electrical theory
* Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
* Knowledge of inventory control
* Effective organizational skills and attention to detail
* Strong analytical skills
* Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.