A Jira Administrator typically answers questions from Jira users over the phone or via the internet and helps them to troubleshoot technical problems. During a support call or chat, a Jira Administrator gets information from the user, defines the issue, and provides a solution. A Jira Administrator updates software, communicates with users to notify them of changes, sets up access for new users, and removes access from users who are leaving.
Essential Duties and Responsibilities:
* Administer Jira projects, workflows, permissions, and users, including external plug-in integration and JQL modification.
* Enhance Jira security and set access permissions for projects and spaces.
* Expertly manage Jira filters, reporting, dashboards, workflows, and fields.
* Migrate, integrate, and consolidate Jira instances and projects.
* Provide general and technical Atlassian tool support to users either by phone or remote access, and when needed, diagnose, and troubleshoot technical issues.
* Analyze, review, and document current system functionality for enhancement.
* Manage user permissions across various projects and teams.
* Perform system administration tasks, including data backups and scheduled jobs.
* Test compatibility with new versions of tools and plug-ins.
* Employ industry standard methods and techniques for system optimization.
* Effectively communicate and share knowledge with both internal and external stakeholders.
* Handle incident ticket data for comprehensive reporting and analytics.
* Experience in writing custom JQL (Jira Query Language).
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HR@insightglobal.com.
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* Bachelor's degree in computer science or related field.
* Experience with periodic system back-ups and SOP documentation.
* Minimum 3 years of hands-on experience with Jira Cloud, including Jira Administration, Jira Data Center (Jira DC), and Jira Service Management (JSM).
* Expertise in Atlassian tool administration (JIRA and Confluence).
* Proficiency in creating custom dashboards in JIRA and integrating JIRA projects with Confluence.
* Skills in system task automation using scripting languages like bash, python, or perl.
* Experience in Atlassian installations, migrations, and plugin installations.
* Strong analytical skills and agility in a dynamic environment.
* Excellent time management, verbal, and written communication skills.
* Ability to convey technical concepts to non-technical audiences.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.