Insight Global is seeking an experienced advanced Service Desk Engineer. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. We need individuals who are passionate about customer service and have experience as an advanced desktop support along with service desk engineering.
* Ascertain and meet customer expectations
* Work effectively and independently in a fast paced team environment where priorities can rapidly change
* Prioritize own work activities with minimal guidance and coaching
* Solve complex problems through discovery and analysis with minimal guidance
* Complete complex projects independently with minimal oversight and direction
* Manage competing priorities to meet goals
* Communicate effectively orally and in writing
* Provide, maintain and follow technical documentation
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
College Degree in Related Field
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.